A travel agent saves you time, stress, and often money. Instead of spending hours researching destinations, comparing prices, and piecing together logistics across multiple booking sites, you get one trusted expert handling everything — from flights and accommodations to activities and travel documentation. At Black Diamond Travels, you also get a personal advocate: if something goes wrong before or during your trip, you have someone in your corner fighting to make it right. We bring certified expertise, supplier relationships, and concierge-level attention to every trip we plan — so you can focus on the experience, not the spreadsheet.

Yes! All our travel packages are flexible and can be tailored to your specific wishes. Whether you want to upgrade your hotel, add tours, include airport transfers, or extend your stay — we’ll make sure your trip is just the way you want it.

You travel with a built-in community — no solo tables at dinner, no awkward solo check-ins. We handle all logistics so you just show up and enjoy.

There is a small planning fee to get started, but here's the good news — 50% of that fee is applied directly toward your trip once you book. Beyond that, there are no additional markups or hidden costs. In fact, because of our relationships with cruise lines, resorts, and tour operators, we can often add extra perks — cabin upgrades, onboard credits, resort amenities, and more — at no additional cost to what you'd pay booking directly. You get more value, more support, and a professional handling every detail.

A hosted trip is a pre-planned group experience organized by Black Diamond Travels — you join a curated itinerary with a built-in community of like-minded travelers. We handle all the logistics, and you simply show up and enjoy the experience. A custom itinerary is built entirely around you — your destination, your dates, your travel style, and your budget. Whether you're planning a solo escape, a couples retreat, or a group trip with your own crew, we design every detail from the ground up. Not sure which is right for you? Contact us and we'll help you figure it out.

The earlier, the better — especially for group travel and cruises. Here are general guidelines:

Cruises: 6–12 months out, especially for popular sailings, holiday departures, or large groups

International trips: 4–9 months out to allow time for passports, visas, and the best availability

Domestic trips: 2–4 months out is typically sufficient

Last-minute travel: We can sometimes work with shorter timelines — just reach out and we'll let you know what's possible

Starting early gives us the most options, the best pricing, and time to handle the details without rushing.

Cancellation policies vary depending on the supplier — cruise lines, airlines, resorts, and tour operators all have their own rules, and some deposits are non-refundable. This is exactly why travel insurance is so important, and why we recommend purchasing it at or shortly after booking to protect your investment.

If you need to cancel, please note the following:

Black Diamond Travels charges a $75 cancellation fee, in addition to any penalties imposed by the supplier

All cancellations must be submitted in writing using our official cancellation form: Submit Cancellation Request

Our planning fee is non-refundable, as it covers the time and research invested in your trip regardless of whether travel occurs

Once your cancellation form is received, we'll walk you through your options, communicate with suppliers on your behalf, and do everything we can to recover what's recoverable under your booking terms.

Yes, we always recommend purchasing travel insurance. It can protect you against unexpected events like trip cancellations, delays, lost luggage, or medical emergencies abroad. We can also help you choose the right insurance plan based on your destination and needs.

Absolutely! We specialize in both planned and spontaneous getaways. While booking in advance usually offers more choices and better deals, we can still find great last-minute options for flights, hotels, and full packages — just let us know your dates and preferences. We do ask that the travel take place withing 33 days at the earlist.

It depends on your destination and your nationality. Some countries allow visa-free travel, while others require a visa in advance or on arrival. We’ll help you check the requirements and guide you through the process if needed.

Yes, we can provide step-by-step assistance and all the necessary information for passport or visa applications. While we don’t submit documents on your behalf, we’ll guide you to make the process as smooth as possible.